About CCI

Since 1954, CCI Ottawa has been dedicated to cultivating a vibrant and inclusive Ottawa where immigrants feel supported, connected, and empowered.

Helping Newcomers Build a Life and Feel at Home

Arriving in an unfamiliar country and establishing new roots is a complex process filled with uncertainty and unique challenges. Using a client centered approach, CCI’s dedicated team members collaborate to provide comprehensive resources to help newcomers.

Guided by our mission, vision, and values, we prioritize focused partnerships and innovative solutions while actively listening and responding to the evolving needs of our clients and community.

Our commitment ensures that every newcomer has the opportunity to thrive and contribute to a dynamic, multicultural Ottawa.

Our Mission

To support newcomers in achieving their goals and fostering a sense of belonging in Ottawa.

Our Vision

To inspire Ottawa to build an equitable and prosperous community where multiculturalism creates opportunities for all.

Our Core Values

Innovation

We challenge old assumptions, embrace new ideas, and design solutions that move the sector forward.

Credibility

We act with integrity and transparency, earning the trust of clients, partners, and our community.

Collaboration

We work across sectors and systems, building partnerships that create stronger outcomes for newcomers.

Client-Focused

We listen deeply, respond quickly, and shape our services around the real needs and goals of the people we serve.

Our Approach

Holistic and Client Centred

We treat each newcomer as a whole person, considering all their needs and strengths. Our flexible services are tailored to support your unique situation and goals, working with you every step of the way.

Equity Driven & Inclusive

We prioritize equity and inclusion by using a Gender-Based Analysis Plus (GBA+) approach, considering differences such as gender, age, ethnicity, and ability to make our programs accessible and fair for all newcomers.

Strong Partnerships

CCI collaborates with community organizations and stakeholders to maximize shared impact and provide wrap-around support.

Transparent & Data Driven

CCI prioritizes transparency and uses data to continuously improve services for funders, clients and the community.

Our Funders

We gratefully acknowledge the generous support of our funders, whose ongoing commitment enables us to provide impactful services to newcomers and advance our mission. Their contributions help us innovate, expand our reach, and build stronger communities across. Thank you for making our work possible.

Logo of Immigrant Services Association
COSTI Immigrant Services logo design